answers to all your questions

Orders & Shipping

Where do you ship to?

We currently ship across the United States, as well as Canada, the United Kingdom, and select international countries including Belgium, Denmark, Finland, France, Iceland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Sweden, Australia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Indonesia, Latvia, Lithuania, Macau, New Zealand, Philippines, Poland, Romania, Slovakia, Slovenia, South Korea, Thailand, and Vietnam.

All orders are shipped from our U.S. fulfillment center with reliable tracked delivery.

Please note that international orders may be subject to customs duties or import fees upon arrival.

When will my order ship?

Orders are processed within 0–2 business days.

For U.S. customers, delivery typically takes:

2–4 business days with standard shipping (USPS Ground Advantage)

1–3 business days with express shipping (USPS Priority)


International orders are shipped via FedEx, with delivery typically within 3–5 business days, depending on destination.

Can I cancel or change my order?

We begin processing orders quickly, so changes or cancellations are not guaranteed. Please contact us as soon as possible if you need help.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information.

Subscriptions

How do subscriptions work?

Subscriptions let you receive your selected products automatically on a recurring schedule at a discounted rate.

How do I manage my account information and/or subscription?

You can log into your account to update your shipping address, payment method, or subscription details.

How can I change my subscription shipping frequency or cancel my subscription?

You can edit, pause, or cancel your subscription at any time through your customer account.

Returns & Refunds

Can I return or exchange an item?

Due to the nature of ingestible products, we do not accept returns or exchanges. If your order arrives damaged or incorrect, please contact us right away.

What if my order arrives damaged?

Please email us within 48 hours of delivery with your order number and clear photos, and we’ll make it right.

Products & Safety

Are your products safe?

Our products are made with quality ingredients and manufactured in certified facilities. Please always follow the label directions.

Can I take multiple products together?

Many products can be taken together, but if you are pregnant, nursing, taking medication, or have a medical condition, speak with your healthcare provider first.

When will I see results?

Results vary from person to person. Consistent use over time usually gives the best experience.

Contact

How can I contact you?

You can contact us by email at info@herdailynu.com and we aim to respond within 24–48 business hours.